Terms & Conditions

General

Villas Hvar is a mediator between the Guest and the property owner.

We provide accommodation according to the information on our website www.villashvar.com for the booked period, barring any exceptional situations, which cannot be forseen and/or are out of our control.   

Booking and Payment

You can make an enquiry via our website www.villashvar.com or by e-mailing us at info@villashvar.com.

If eager to hear our voices, you can always call us on +00385 91 895 7733 (if you prefer to speak with a man named Dalibor) or +385 91 1717 580 (if you prefer to speak with a woman named Majda). Dalibor is perkier until 3 p.m. and Majda is more alert after 3 p.m. 

To confirm your chosen arrangements, you (as the party leader) must pay a deposit of 30 % (unless stated differently in the accommodation Booking Notes) and full balance to be paid no less than 8 weeks prior to the arrival date (unless stated differently in the accommodation Booking Notes).

Please send us confirmation of payment within 24 hours of making the payment.

We have to receive your deposit on our business bank account within two days of your booking, otherwise your booking will be cancelled. 

Upon receiving confirmation of your payment, you will be issued with a Voucher. Please check your Voucher carefully and report any incorrect or incomplete information to us immediately.

Once you have made the first payment, please keep track of the second payment, making sure it is covered at least 8 weeks prior to arrival, unless stated differently in the accommodation Booking Notes. A reminder will not be sent. The second (balance) payment should cover the total amount of booking, otherwise we keep the right to cancel your booking without any refund.

E-mail correspondence between the Guest and Villas Hvar and the Voucher issued to the Guest by Villas Hvar shall be deemed as Contract between the Guest and Villas Hvar.

All payments can be made by bank transfer. Bank transfer payments can be made in HRK or EUR. If you wish to pay in HRK, please indicate that in advance and calculate the price of accomodation according to the middle exchange rate of the Croatian National Bank - http://www.hnb.hr/tecajn/etecajn.htm - on the day of the payment.

Please ensure your payment includes all banks transaction charges. 

Bookings will not be accepted from persons under 18 years of age.

We reserve the right to refuse any booking at any time.

Accommodation Unit Price

Along with every accommodation unit you will find weekly rates in EUR per property which include basic service as described.

The maximum number of people, including infants, allowed at the property may not be exceeded. The owner has the right to terminate the rental without prior notice and without refund if the numbers are exceeded.

The accommodation owner determines the price and reserves the right to change it at any time. Villas Hvar guarantees the Guest who has paid the deposit for the booked accommodation that the price will remain the same as initially quoted.

Additional services are not included in this price so the Guest has to pay them separately.

Tourist Tax

Under Croatian law, all guests are required to pay tourist tax immediately upon arrival at their accommodation destination. The tourist tax is 1 EUR per adult person per day. Children under 18 have 50% discount while children under 12 do not pay the tax.

All Booking Notes provided to guests include mention of the tourist tax if it is not included in the price of accommodation unit. Please read them carefully.

Additional Services

Additional services need to be arranged prior or immediately after booking is made. Please allow for sufficient time to organise additional services.

Except in exceptional cases, payment for these services is made on site.

The prices of additional services are subject to change at any time. If the price of additional services changes after the reservation of additional services, the client reserves the right to cancel the reserved additional services at any moment. 

We do not assume any responsibility for the services provided by a third-party.

Environment

Please be aware that many of our accommodation units are located in rural or isolated areas and as such you may encounter specific flora and fauna including other nature based activites.

Some accommodation units are located on gravel roads so please read the description of every accommodation unit carefully. People taking low/sports cars are advised to check that the access to the accommodation unit is suitable.

Also please note we are not responsible for any building or road works occurring near the property.

Luggage

Villas Hvar is not responsible for destroyed, damaged, lost or stolen luggage in the accommodation unit.

General Information

All general information regarding every accommodation unit such as security deposit, linen and towels, pets, etc. the Guest can find on Villas Hvar web site within the description part of every accommodation unit.

Cancellation and Amendments Policy

If you wish to cancel or amend your booking you may do so by e-mailing us at info@villashvar.com.

All cancellations will take effect from the date received by Villas Hvar. If notification is received outside our regular working hours then it will take effect from the next working day.

In all cases a cancellation will only be accepted from the party leader.

Proof of posting is not proof of receipt. Please ensure that you have received from the Villas Hvar team written confirmation of any changes to your booking prior to travel.

Amendments and cancellations can only be accepted in accordance with the terms and conditions.

Should the reservation be cancelled at any moment after it has been made, Villas Hvar maintains the right to charge the expense of reservation up to 20 % of the total sum paid up to moment of the cancellation of reservation. 

Name changes, date changes or number of travellers are free of charge. Date changes are possible per agreement and only in exceptional cases.

Unless stated differently in the accommodation Booking Notes - generally you will lose your deposit by cancelling a booking and after the full balance payment is made no less than 8 weeks prior to arrival date, you will lose the total payment. 

In case of cancellation of the booking made by special offer or discounted price - no refund will be possible. 

If for any reason Villas Hvar and the Guest arranged a balance payment after the Guest's arrival, instead of prior to the arrival, the Guest is still obligated to pay the remaining amount of the booking by bank transfer in case the reservation is cancelled.

In exceptional cases and in consultation with the accommodation owner Villas Hvar may refund a part of the payment to the Guest.

Responsibilities of Villas Hvar

Villas Hvar assumes the responsibility to manage the provision of services and to protect the interests and rights of the Guest in good faith and in accordance with general tourism practice.

Responsibilities of the Guest

The Guest must carry a valid travel document, abide by customs and currency regulations and obtain a visa if required to enter the Republic of Croatia.

The Guest must respect the house rules in the accommodation unit and abide by them in good faith. In case the Guest fails to comply with those regulations, the accommodation owner can at any time ask the Guest to leave the premises.

Should the Guest cause damage to the the accommodation due to recklessness and poor behaviour, he is required to pay all costs incurred for the damage.

In some cases, upon arrival the Guest will need to sign an additional Contract that includes the House Rules with the accommodation owner.

Insurance

It is strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs.

It is also recommended to insure yourself with a travel insurance company in case of a booking cancellation.

Complaints Resolution

If you have a problem or any objection whilst on holiday in our accommodation unit, it must be reported to the accommodation owner and Villas Hvar immediately.

If you fail to follow this procedure, we will not be able to investigate and to rectify your complaint therefore subsequent complaints will not be considered.

If the complaints are objective and justified, Villas Hvar will do all in its power to handle the contentious situation. If the complaints are not objective and justified, Villas Hvar will not be in the position to help the Guest.

Jurisdiction

If a Guest is not satisfied with the resolution of the complaint, he has a right to initiate legal proceedings at the Commercial Court in Split.

Remark

The Guest accepts these Terms & Conditions by paying a deposit to Villas Hvar.

- IMPORTANT -

*Some of the photographs on the Villas Hvar website are owned exclusively by Villas Hvar, so be careful if you intend to take photographs without authorization since our lawyer is on standby 24/7 and the photograph you intend to take just might be the one you have no right to use. 

*All texts on our web site are copyrighted and may not be copied or published in any form other than in the form of a link to the original post with no more than 250 characters of cited text. ©Villas Hvar

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